CSR Documentation

A knowledge base and support desk for Craft CMS, built to stop tickets before they are raised

Installation

Requirements, install, what you get on day one, the two editions, and the one cron line worth adding.

Configuration

Every settings screen, the field layouts, statuses, teams, SLAs and form questions, and overriding it all from a config file.

Usage

The craft.csr Twig API, taking over the templates, the support form and its suggestions, the customer's ticket page, console commands, events, permissions and email.

Troubleshooting

Article URLs that 404, a support form that refuses everything, missing email, SLAs that never breach, an empty suggestions panel, and locked reports.

FAQ

The questions that come up before putting a help centre and a support desk on a live site.