| "" has no page on this site to show.</td><td>The element has no URL on the invite's site. Check the section has a URI format for that site, or pick another site under <strong>Site</strong>.</td></tr>
</tbody>
</table>
<h2>A view link says it has already been used, but the recipient never saw it</h2>
<p>Somebody else pressed <strong>Open the page</strong> first. Opening the link does not spend it, so a mail scanner
or a chat preview is not the cause; a person in a browser is. Usually the email was forwarded, the
link was opened from a shared inbox or by an assistant, or the recipient pressed the button on one
device and is now trying another.</p>
<p>The invite's <strong>What has happened</strong> table has a "Link viewed" line with the time and IP address of
the browser that pressed it, which is usually enough to tell who. Make a new view link for the
recipient.</p>
<h2>A view link opened, but on reload or on another device it says it has been used</h2>
<p>The page is tied to the browser that pressed <strong>Open the page</strong>, for the <strong>Viewing window</strong> (30
minutes by default).</p>
<ul>
<li><strong>Another browser or device</strong>, or the page's address pasted somewhere else, gets "This link has
already been used." The page's address carries a token, but the token only works together with a
cookie set in the browser that opened it.</li>
<li><strong>A private window</strong> counts as another browser, and so does the same browser after its cookies
have been cleared.</li>
<li><strong>After the window</strong>, the page says "This page has closed." The address keeps answering for a
day after that, so it can say so; after that Craft answers it with its own "Invalid token" error.</li>
<li><strong>"This link has been turned off."</strong> means the invite was revoked.</li>
</ul>
<p>If they need longer, raise <strong>Viewing window</strong> under <strong>Penny → Settings → View links</strong> and make them
a new link. A changed setting does not reopen a link that has already closed.</p>
<h2>A view link shows the live page, an old copy, or a 404</h2>
<p>The page is served at the element's own URL with a <code>token</code> query parameter, and it is only right if
that request reaches Craft. Craft does not cache token requests, and Blitz skips them by default. A
CDN, reverse proxy or full-page cache that ignores query strings will answer with whatever it has
cached for that URL: the public version of the page, or a 404 if the entry is not live yet. Set it to
pass any request with a <code>token</code> parameter through to Craft uncached.</p>
<p>A disabled entry or a draft is not the cause by itself. Penny routes the request the way Craft
routes a preview, so the page's URL resolves to the shared entry, and your template receives it as
<code>entry</code>, whatever its status. A template that looks the entry up again with its own query, rather
than using <code>entry</code>, may not find a disabled one, and could 404 on that.</p>
<h2>"Share once" is missing from an edit screen</h2>
<p>The button only appears when:</p>
<ul>
<li>Penny is on Pro,</li>
<li>you have the <strong>Create and edit invites</strong> permission,</li>
<li>the element has a URL on its site (an entry in a section with no URI format has none), and</li>
<li>you are not inside an invited control panel session.</li>
</ul>
<p>It is also left off revisions. If the button is there but refuses, you may not have permission to
view that element, or that draft if it is somebody else's.</p>
<h2>Saving an invite says "Control panel sessions are a Pro feature"</h2>
<p>On Lite, every invite has to use the Penny page. If new invites keep picking the control panel,
<strong>Default surface</strong> in settings (or <code>defaultSurface</code> in <code>config/penny.php</code>) is set to <code>cp</code>. Set it
back to <code>hosted</code>.</p>
<h2>The recipient submitted, but nothing changed on the site</h2>
<ul>
<li><strong>Hold for review is on.</strong> The invite shows <strong>Awaiting review</strong>. Click <strong>Approve and publish</strong>. You
need the <strong>Approve submitted content</strong> permission to see the button.</li>
<li><strong>It was a new-entry target.</strong> New entries are created disabled, so a submitted one exists but is
not live. Find it in its section and enable it.</li>
<li><strong>It was a control panel invite that was never handed in.</strong> The recipient worked in Craft's own
editor and closed the tab without clicking <strong>I'm finished, hand it in</strong>. Their draft is in the
entry's drafts; apply it yourself, or ask them to open the link again and hand it in.</li>
</ul>
<h2>"Something on this form could not be saved"</h2>
<p>A save failed because of a field the recipient was not given, and Penny does not show people errors
about fields they cannot see. The usual cause is a required field outside the scope that is empty on
the element. Either fill that field in yourself, or add it to the invite's fields.</p>
<h2>A field changed back after a control panel session</h2>
<p>That is the scope working. On the control panel surface Craft's editor can show fields that are not in
the invite's scope, and Penny puts any change to them back before the save reaches the database.
Add the field to the target's scope if they should be able to change it.</p>
<h2>A relation field or asset picker on the Penny page shows nothing, or too little</h2>
<p>Field inputs render as the <strong>Acting user</strong>, which is the invite's author unless you set one. A
relation field offers what that user can see. Set an acting user whose permissions cover the sources
the field uses. What the recipient can actually save is still limited by the invite's scope.</p>
<h2>The invite email did not arrive</h2>
<p>Check, in order:</p>
<ol start="1">
<li>Penny is on Pro. Lite does not send email.</li>
<li>The invite has a <strong>Recipient email</strong>.</li>
<li><strong>Send the link when an invite is created</strong> is on, if you expected it on creation. Otherwise use
<strong>Email a fresh link</strong> on the invite.</li>
<li>The invite's <strong>What has happened</strong> table shows "Link sent". If it does, Craft handed the message
to your mail transport, and the problem is delivery. Send a test from <strong>Settings → Email</strong>.</li>
<li>If there is no "Link sent", look in the Craft log for lines from the <code>penny</code> category.</li>
</ol>
<h2>Reminders did not go out</h2>
<p><code>php craft penny/invites/remind</code> only reminds invites that:</p>
<ul>
<li>are live,</li>
<li>have a recipient email,</li>
<li>have an expiry date within the reminder window, and</li>
<li><strong>have not been opened yet</strong>.</li>
</ul>
<p>It also needs Pro, and <strong>Remind this many days before expiry</strong> above 0 (or <code>--days</code> on the command).
Run it with <code>--dry-run</code> to see who it would pick.</p>
<h2>Nobody got a submission notice</h2>
<p>Submission notices are Pro. They go to the invite's <strong>Notify on submission</strong> addresses, or to the
default ones in settings if the invite has none. Addresses that are not valid email addresses are
skipped.</p>
<h2>Temporary users are still in the user list</h2>
<p>A control panel account is removed as soon as the recipient hands in, or when its invite is revoked
or deleted. If the invite simply expires, it goes the next time Craft's garbage collection runs. To do it now:</p>
<pre><code class="language-sh">php craft penny/invites/prune
</code></pre>
<p>If <strong>Delete the temporary account afterwards</strong> is off, the accounts are kept on purpose, suspended.
They have no password and cannot sign in.</p>
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